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Customer Service
Online Ordering for Wholesale Buyers Only:
Swimbay.com is an online catalog for wholesale buyers only.
Account verification is necessary to ensure merchandise is for resale. After verifying account information, access to online ordering system and the ability to create orders will be permitted. The account setup process is only needed for the first time. We will contact you within 24 hours once you create an account.

Minimum Order:
Minimum Order: $50

Order Processing:
We check the availability of all items ordered before receiving any payment information. Once reviewed, we will provide an order confirmation including shipping rates. Once payment is cleared, the order will be shipped.

Payment Options:
We accept Visa, MasterCard, American Express, Discover and Paypal.

Shipping Schedule:
Orders received before 3:00 PM PST Monday-Friday usually ship the same day. Orders placed on weekends will ship out the following Monday (Excluding Holidays).

Shipping Charges:
Swimbay provides FREE Ground shipping to the contiguous 48 states on orders over $500. For orders below $500; We charge exactly the same amount that UPS or USPS charges. There are no extra fees. If the receiver has a UPS account, the shipping charges can be billed to the receiver.
We charge exactly the same amount that UPS or USPS charges. There are no extra fees. If the receiver has a UPS account, the shipping charges can be billed to the receiver.

Shipping Time:
Shipping takes between 1 and 6 business days depending on the destination of the 50 states. West Coast orders are fast. East Coast orders take a few extra days.

Shipping Options:
UPS Ground (3-7 days), UPS 2nd / 3rd Day, UPS Next Day and USPS Priority Mail. Please contact us if you have special requests.

Insurance Options:
Insurance on shipping is optional even though all orders are packed securely.

International Orders:
International orders outside of the U.S. may be subject to taxes, customs duties and fees. The recipient is responsible for all import taxes, customs duties and fees.